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JAM IP’s OpenCONTACT product suite offers the contact centre a range of options for proactively contacting customers, achieving increased agent productivity and automation while enhancing customer satisfaction.
The advantage of the new product offering, and what makes it different in the market, is that it provides one platform from which outbound communication can be controlled, whether it is voice or SMS. The SMS applications currently on the market are not integrated to existing voice channels, and do not have the sophisticated data integration capabilities that the JAM IP product does. Also, OpenCONTACT Mobile provides SMS message creation, response management and full real time and historical reporting.
Using OpenCONTACT, an organisation can segment its customer base and determine who should be contacted, when they should be contacted and, most importantly, how they should be contacted. For example, a loans department may wish to automatically initiate contact with all customers who have had applications approved during the last 24 hours. Those applicants who have provided mobile phone details can automatically be sent a text message, while an outbound call can automatically be initiated on behalf of a contact centre agent for those applicants with landlines.
The applications for OpenCONTACT Mobile are many: automated appointment reminders, contract renewal reminders, event-driven alerts (account information, delivery times, and so on.) It is developed and supported by our own team of experienced professionals in the UK, and installed in companies such as Admiral Insurance and Phones4U.
Product Brochures
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