In April 2008, JAM IP and Cisco sponsored a report by analyst group ContactBabel, entitled “Customer of the Future”. As part of an Executive Summary from the report, a set of practical measures that organisations could undertake in order to better serve the customer of tomorrow, entitled “Seven Steps to Contact Heaven”, has been developed.
JAM IP have moved into new purpose-built offices in Sindlesham, Wokingham.
JAM IP, the contact centre services organisation, today announces that Chris Prophet has joined the business and will be a key member of the management team.
"Why does change fail in contact centres? Avoiding the pitfalls of planning and achieving the Phase 2 Contact Centre" - 12th June 2008 : BT Auditorium, BT Centre, 81 Newgate Street, London EC1A 7AJ
JAM IP today announced it has extended its OpenCONTACT suite with the new product OpenCONTACT Mobile, which manages outbound SMS, MMS and WAP push communication for contact centres.
JAM IP has just completed the latest in a series of seminars that provide insight into the latest self service technologies and how they are being deployed by organisations.
The recent CCA Business Briefing on the Changing Customer was a highly successful event, with JAM IP as the main sponsors on the day.
JAM IP is pleased to announce a series of consultancy services designed to provide quick economic results.
Events
18th & 19th November, 2008: CCA Customer Contact Convention at the EICC, Edinburgh
The Customer Contact Convention is the leading event for senior customer contact professionals and we’re delighted to be sponsoring the event for 2008.
In this current economic climate, there’s never been a more important time to focus on your customers. This ‘must attend’ event will look at the latest innovative solutions on a wide-range of issues.
16th & 17th September, 2008: Call Centre Expo at the NEC
Working in partnership, JAM IP and Nuance bring speech to LIFE - delivering innovative contact centre interaction solutions with speech recognition.
Automate interactions to reduce the cost to service customers, increase efficiency and optimise customer experience.
Customers can better serve themselves and organisations more effectively manage increasing call volumes. Click here to visit the Call Centre Expo web site or Register for Attendance
Tuesday 15 July, Cisco Systems, Bedfont Lakes, Middlesex Thursday 17 July, Cisco Systems, Didsbury, Manchester
Join Contact Centre strategy and technology experts for this special briefing where we will examine this cultural shift and make recommendations on how businesses can effectively address the needs of the customer of the future.
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