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News
In April 2008, JAM IP and Cisco sponsored a report by analyst group ContactBabel, entitled “Customer of the Future”. As part of an Executive Summary from the report, a set of practical measures that organisations could undertake in order to better serve the customer of tomorrow, entitled “Seven Steps to Contact Heaven”, has been developed.
Events
18th & 19th November, 2008: CCA Customer Contact Convention at the EICC, Edinburgh
The Customer Contact Convention is the leading event for senior customer contact professionals and we’re delighted to be sponsoring the event for 2008.

In this current economic climate, there’s never been a more important time to focus on your customers. This ‘must attend’ event will look at the latest innovative solutions on a wide-range of issues.

You can register now by visiting www.customercontactconvention.com or by telephoning the booking hotline on 0141 564 9800.

16th & 17th September, 2008: Call Centre Expo at the NEC