The recent CCA Business Briefing on the Changing Customer was a highly successful event, with JAM IP as the main sponsors on the day. The main topic of conversation was proactive customer service and how it can not only improve customer relationships but generate cost savings and efficiency.

Jane Hext, Director of Customer Management at Vodafone shared her experiences in introducing proactive service for customers.

Trevor Richer, Head of Product Management at JAM IP, provided seminar attendees with a preview of its upcoming whitepaper on the “customer of the future”, developed in partnership with ContactBabel, Cisco and Exony.