News / 13th September 2007
JAM IP Introduces Fast Track Consultancy Services
|
JAM IP is pleased to announce a series of consultancy services designed to provide quick economic results. JAM IP has many years of experience delivering complex Contact Centre solutions.
This experience has shown that success is based on a solid understanding, by all parties, of the challenges and opportunities that an organisation is facing. Most organisations realise there is a need for improvement, but find it difficult to pinpoint where the issues lie, or need help putting together financial business cases. It may simply be a case of needing to feel confident about a given technology before diving in feet first. This is where JAM IP can help by offering a number of service packages, collectively referred to as the "Discovery Framework". These packages are practical and focused. They do not consist of lengthy consultancy exercises, but are designed to quickly identify a project or a series of projects that will deliver measurable benefit in the shortest time possible.
Vision and Values Workshop: JAM IP facilitate a one day workshop with key stakeholders to identify major issues and challenges the organisation is facing and to understand how closely aligned the contact centre is to corporate strategy.
Customer Experience Observation: JAM IP conduct a one day exercise designed to gain insight into the customer experience that the Contact Centre is delivering. A JAM IP contact centre specialist will carry out the following activities and provide a formal report:
Application Workshop: JAM IP conduct a one-day workshop that focuses on a specific technology, with the aim of providing the detailed information required to build a compelling business case. The workshop will reveal how the technology can be used to drive business advantage and will identify, where appropriate, how other organisations in the same sector are using the technology (or not, as the case may be).
Proof of Concept: JAM IP design and deliver a Proof of Concept so that the customer can gain experience with a particular technology and confirm that it will deliver business benefit before committing to the purchase of a full solution. The Proof of Concept is delivered at minimal cost within a controlled live environment, and is restricted to a certain length of time, usually 4 to 6 weeks. At the outset, success criteria will be agreed between JAM IP and the client. This will be used to judge whether the solution can be rolled out if successful.
|
||
