As the old saying goes: the more things change, the more they stay the same. Many changes have hit the Contact Centre industry in the past 10 years; the internet, identity theft, and regulation from all sides. Yet the basic challenge of controlling costs while delivering excellent customer service remains the same. It is just more difficult to achieve.

At JAM IP, we strongly believe that the only way to meet this challenge head-on is to innovate. Innovation underlines everything we do. When we interact with you, we will at times challenge you if we believe there may be a better way of doing things or if we think you are missing a trick.

Innovation is also a vital part of our service offering. Our team of software developers are constantly designing products in response to real life issues and opportunities. These products are both stand-alone, such as our integrated outbound dialler with Mobile SMS, and complementary to products from major vendors like Nortel and Cisco, such as our textphone and Skype connectors.