London: 15^th July 2008
Manchester: 17^th July 2008

The customer service industry is about to face its biggest challenge yet, as today’s children develop a cultural voice and become fully-fledged consumers. Born in the 1990s, tomorrow’s consumers — dubbed ‘the Silent Generation’ — have grown up with the internet and mobile technology as a part of everyday life. As a result they have different expectations and communication patterns to previous generational groups. Never before has the coming of age of a single generation represented such a cultural challenge, or required such a radical rethink for businesses as they learn to adapt to serve the needs of the customer of the future.

Join Contact Centre strategy and technology experts for this half day briefing, where we will examine this cultural shift and make recommendations on how businesses can effectively address the needs of customers of the future:

Registration will commence from 9:30am. The briefing starts at 10:00am; lunch will be served at noon and the briefing will close at 1:30pm.

• 15th July, Cisco Systems, Bedfont Lakes, Feltham
• 17th July, Cisco Systems, Didsbury, Manchester

This strategy briefing will benefit senior management and executives who are responsible for formulating strategic direction within the contact centre.

Registration is now closed.